Privacy Policy – rezeki88

1. Introduction & Data Controller

This Privacy Policy ("Policy") is issued by rezeki88 ("the Platform", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data obtained from members, visitors, and any other individuals ("you", "your") who access or use the rezeki88 website at rezeki88.co and all associated services.

rezeki88 acts as the data controller in respect of personal data processed for the purposes described in this Policy. We are responsible for ensuring that your data is handled in accordance with applicable data protection laws and our obligations under the regulatory framework governing our operations.

By registering an account with rezeki88, logging in, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Personal Data We Collect

rezeki88 collects personal data from and about you through several means. The categories of personal data we collect include the following:

2.1 Registration & Account Data

• Full legal name
• Date of birth
• Email address
• Malaysian phone number (mobile)
• Username and encrypted password
• Preferred currency and language settings
• Residential address (where provided or required for verification)

2.2 Identity Verification (KYC) Data

• Government-issued identification document (MyKad, passport, or equivalent)
• Selfie or facial image where required for liveness verification
• Proof of address documentation (utility bill, bank statement)
• Source of funds documentation where required by AML/CTF compliance obligations

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e-wallet account references, bank account last digits — full card or account numbers are never stored by rezeki88)
• Transaction amounts, timestamps, and processing statuses
• Betting history, game session records, and wagering activity

2.4 Technical & Usage Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, and browser type and version
• Session duration, pages visited, and features accessed
• Cookie identifiers and session tokens (see Section 6)
• Error logs and performance data for technical support purposes

2.5 Communications Data

• Live chat transcripts
• Email correspondence with the rezeki88 support team
• Records of complaint or dispute submissions

3. How We Use Your Personal Data

rezeki88 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your rezeki88 member account, including processing your login, storing your preferences, and managing your account balance.
• Service Delivery: To provide the games, sportsbook, casino, and other platform features to which you have access as a rezeki88 member.
• Payment Processing: To process deposits and withdrawals via your chosen payment methods, including Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, and other supported payment channels.
• Identity Verification & KYC: To verify your identity in compliance with anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus exploitation, and other prohibited conduct on the rezeki88 platform.
• Regulatory Compliance: To fulfil our obligations under applicable gaming regulations, AML/CTF laws, and the requirements of our international gaming authority licensing framework.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 support team.
• Responsible Gaming: To monitor gambling patterns and identify members who may be exhibiting problem gambling behaviour, and to administer responsible gaming tools including deposit limits, self-exclusion, and cool-off periods.
• Platform Improvement: To analyse usage data and improve the functionality, performance, and user experience of the rezeki88 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your marketing preferences and applicable opt-out rights (see Section 12).

4. Legal Basis for Processing

rezeki88 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and rezeki88 — i.e., to provide the platform services you have registered to use.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including AML/CTF requirements, gaming licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing is carried out in pursuance of rezeki88's legitimate business interests, including fraud prevention, platform security, and service improvement — where such interests are not overridden by your rights and interests.
• Consent: Where required by applicable law, rezeki88 will obtain your explicit consent before processing your data for specific purposes (e.g., certain categories of marketing communications).

5. Data Sharing & Disclosure

rezeki88 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Payment service providers (including e-wallet operators, FPX banking partners, and cryptocurrency processing services) receive the data necessary to process your deposits and withdrawals.
• KYC & Verification Service Providers: Third-party identity verification and document authentication providers assist rezeki88 in fulfilling our KYC obligations. These providers are contractually bound to process your data solely for verification purposes.
• Game Software Providers: Casino and slot game providers (including but not limited to Evolution Gaming, Pragmatic Play, PG Soft) may receive session and wagering data as necessary to operate their games on the rezeki88 platform.
• Regulatory & Law Enforcement Authorities: rezeki88 may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction. Such disclosures are made only to the extent required by applicable law.
• Professional Advisers: Legal advisers, auditors, and compliance consultants who are bound by professional confidentiality obligations may have access to personal data as part of their advisory services to rezeki88.

6. Cookies & Tracking Technologies

The rezeki88 platform uses cookies and similar tracking technologies to facilitate the operation of the platform and enhance your experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the rezeki88 platform. They enable core functions such as session management, login authentication, and security verification. The platform cannot function properly without them. These cookies do not require your consent.
• Functional Cookies: These cookies remember your preferences — such as language settings and game display options — to personalise your rezeki88 experience across sessions.
• Analytics Cookies: rezeki88 uses internal analytics tools to understand how members navigate and use the platform. This data is used in aggregate and anonymised form to improve platform functionality. No third-party advertising analytics platforms are employed.

You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of certain rezeki88 platform features, including login persistence and game loading.

7. Data Retention

rezeki88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law:

• Active Account Data: Retained for the duration of your membership at rezeki88 and for a period of five (5) years following account closure, in compliance with AML/CTF record-keeping requirements.
• KYC & Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, as required under applicable anti-money laundering regulations.
• Financial & Betting Records: Transaction and wagering history is retained for five (5) years to satisfy regulatory reporting and audit obligations.
• Support & Communications Data: Customer support correspondence is retained for up to three (3) years to assist with dispute resolution and service improvement.
• Technical & Usage Data: IP logs and session data are retained for up to twelve (12) months for fraud detection and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rezeki88's internal data disposal procedures.

8. Data Security

rezeki88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and rezeki88 servers
• Encryption of passwords and sensitive credentials at rest using industry-standard cryptographic hashing
• Role-based access controls restricting internal access to personal data to authorised personnel only
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication (2FA) support for all member accounts
• Secure data centre facilities with physical access controls
• Incident response procedures for detecting and responding to data security events

While rezeki88 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. You are responsible for maintaining the security of your login credentials and for notifying rezeki88 immediately if you suspect unauthorised access to your account.

9. Your Data Subject Rights

Subject to applicable law, you have the following rights in respect of your personal data held by rezeki88:

• Right of Access: You may request a copy of the personal data rezeki88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You may also update certain account details directly through your rezeki88 account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rezeki88's legal obligations to retain certain records.
• Right to Restrict Processing: You may request that rezeki88 restricts its processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of rezeki88's legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the rezeki88 support team via live chat at rezeki88.co or by email at [email protected] (plain text — not a clickable link). Requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days, subject to identity verification and applicable legal limitations.

10. Children's Privacy

The rezeki88 platform is strictly intended for adults aged 21 years and above. rezeki88 does not knowingly collect or process personal data relating to individuals under the age of 21. If rezeki88 becomes aware that personal data has been collected from a minor, the account will be immediately terminated, the data deleted, and any funds returned to the deposit source in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor in your care has registered an account at rezeki88, please contact us immediately via live chat so that we can investigate and take appropriate action.

11. International Data Transfers

rezeki88 may transfer personal data to service providers or partners located outside Malaysia in connection with payment processing, identity verification, and game software operation. Where such transfers occur, rezeki88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements incorporating standard data protection clauses consistent with applicable international data protection standards.

By using the rezeki88 platform, you consent to the transfer of your personal data to recipients outside Malaysia subject to the safeguards described in this section.

12. Marketing Communications

With your consent, rezeki88 may send you promotional communications regarding bonuses, new games, seasonal promotions, and platform updates. These communications may be delivered via email, SMS to your registered Malaysian phone number, or in-platform notifications.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any rezeki88 marketing email
• Updating your communication preferences in your rezeki88 account settings
• Contacting the rezeki88 support team via live chat and requesting removal from marketing lists

Please note that even after opting out of marketing communications, rezeki88 may still send you service-related communications — such as transaction confirmations, account security alerts, and important policy updates — as these are necessary for the administration of your account.

13. Amendments to This Privacy Policy

rezeki88 reserves the right to update or modify this Privacy Policy at any time. Material changes will be notified to active members via email or in-platform notification prior to taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the rezeki88 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you should cease using the platform and request account closure.

14. Contact & Data Protection Enquiries

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by rezeki88, please contact us through the following channels:

For responsible gaming concerns specifically, please visit our Responsible Gaming page for dedicated support resources and self-help tools. For the full terms governing your use of the rezeki88 platform, please refer to our Terms & Conditions.